Privacy Policy

Last updated: 30/09/2026

Coffs Coast Wildlife Sanctuary (CCWS) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a booking, contact us, purchase a product or experience, make a donation, or otherwise interact with Coffs Coast Wildlife Sanctuary.

1. Information We Collect

Depending on how you interact with CCWS, we may collect information such as:

• Your name
• Email address
• Phone number
• Postal or billing address
• Booking and transaction information
• Information relating to animal encounters, programs or events you have booked
• Information you provide when contacting or enquiring with us
• Donation information
• Information required to administer memberships, vouchers or other products and services
• Information you voluntarily provide to us for operational or safety purposes

Where necessary for a particular program, booking or activity, we may also collect information relevant to participation or safety.

We only seek information that is reasonably necessary for the purpose for which it is collected.

2. How We Collect Information

We may collect personal information when you:

• Make a booking through our website or booking system
• Purchase tickets, animal encounters, memberships, vouchers or other products
• Make a donation
• Contact us by email, telephone or through our website
• Submit an enquiry or online form
• Subscribe to communications from CCWS
• Participate in a program, event or activity
• Interact with our website

We may also receive information through third-party service providers used by CCWS to provide booking, payment, communication or other services.

3. How We Use Your Information

We may use your personal information to:

• Process and manage bookings and payments
• Provide tickets, experiences, programs, memberships and other services
• Contact you about your booking or enquiry
• Process donations and purchases
• Provide customer service and respond to enquiries
• Administer vouchers and memberships
• Manage events and programs
• Meet our operational, safety and legal obligations
• Improve our services and website
• Send marketing or promotional communications where you have consented or where otherwise permitted by law
• Prevent fraud, misuse or unauthorised transactions
• Resolve payment or booking disputes
• Maintain records required for administrative, legal or accounting purposes

4. Payment Information

Payments made through the CCWS website may be processed by third-party payment and booking providers, including ROLLER.

CCWS does not need to retain your full payment card details to process your booking.

Payment information may be handled by the relevant payment provider in accordance with its own privacy policy and security requirements.

5. ROLLER and Third-Party Services

CCWS uses third-party service providers to support our operations, including online bookings and payments.

These providers may collect and process personal information on our behalf where necessary to provide their services.

Where you make a booking or payment through a third-party platform, your information may be subject to that provider's privacy policy as well as this Privacy Policy.

For information about how ROLLER handles personal information, please refer to the ROLLER privacy policy.

Privacy Policy | ROLLER

6. Website Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website and improve the online experience.

Some cookies may be placed by third-party services used on our website, such as booking, payment, analytics, video or other embedded services.

You can adjust your browser settings to manage or restrict cookies. Some website functions may not work correctly if certain cookies are disabled.

 WEBSITE ANALYTICS/COOKIE SERVICES??

7. Embedded Content and Third-Party Websites

Our website may contain links to, or embedded content from, third-party websites and services.

Examples may include booking platforms, payment providers, social media platforms, videos or other external services.

When you interact with third-party content, that provider may collect information about you in accordance with its own privacy policy.

CCWS is not responsible for the privacy practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. When We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide services to you.

This may include providers involved in:

• Online bookings
• Payment processing
• Website hosting and technical services
• Customer communications
• Email or marketing services
• Website analytics
• Information technology and security
• Accounting and financial administration

We may also disclose personal information where required or authorised by law.

CCWS does not sell your personal information.

9. Marketing Communications

If you subscribe to receive marketing or promotional communications from CCWS, we may use your contact information to send you information about relevant Sanctuary news, programs, events, offers or other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

10. How We Protect Personal Information

CCWS takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Access to personal information is limited to people and service providers who reasonably need it to perform their role or provide services to CCWS.

No method of electronic storage or transmission can be guaranteed to be completely secure. However, we take reasonable measures to protect information within our control.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide services and manage bookings
• Maintain appropriate business and financial records
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain appropriate operational records

Different types of information may need to be retained for different periods.

12. Accessing or Correcting Your Information

You may contact CCWS if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before providing access to personal information.

Some information may be retained where we are required or authorised to do so by law.

13. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how CCWS has handled your personal information, please contact us.

We will review your concern and work with you to resolve it where possible.

Coffs Coast Wildlife Sanctuary
65 Orlando Street
Coffs Harbour NSW

Phone: 20 6659 1910
Email: info@ccws.org.au 

14. Changes to This Privacy Policy

CCWS may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.

The current version of this Privacy Policy will be published on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact Coffs Coast Wildlife Sanctuary using the contact details above.

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